Metro Call-A-Ride Overview

Metro Call-A-Ride provides curb-to-curb van service in St. Louis City and County with advance reservations. Service is provided to ADA-Eligible Customers who have registered to use the service as well as the general public. For specific boundaries consult the map on the back of the brochure.

ADA service is available to registered ADA-Eligible Customers taking an ADA-Mandated Trip in the blue shaded area Monday – Sunday. To qualify as an ADA-Eligible Customer their personal conditions of ADA eligibility must be in effect on the day of service. To qualify as an ADA-Mandated Trip the customer trip must begin and end within ¾ mile of a MetroBus route or MetroLink station at the time the bus and/or train is running. Non-ADA Eligible Customers or Non-ADA Mandated trips may be taken in the blue shaded area but the Non-ADA mileage-based fare will apply.

Non-ADA Service is available to everyone in the pink shaded area Monday – Sunday and in the green shaded area on Saturday and Sunday only. All Non- ADA Mandated trips in St. Louis City and County are available at the mileage-based faring rate.

Reservations

Generally, ADA-Mandated Trips can be booked up to three days in advance EXCEPT ON FRIDAY. On Friday ADA-Eligible Customers can book ADA-Mandated Trips up to five days in advance all the way through to Wednesday of the following week. This eliminates the need to call on weekends to book ADA-Eligible trips.

Non-ADA Customers or Non-ADA Mandated Trips can only be reserved on the day before the trip.Reservation phone lines are answered Monday-Sunday from 7:30 AM to 4:30 PM.

For Metro Call-A-Ride reservations call: (877) 652-2607 or for hearing impaired Call-A-Ride TTY (in all areas) (314) 534-5055

Cancellations

If you are unable to keep your trip reservation for any reason, please call as soon as possible to cancel your trip so that other riders can be scheduled. You must call at least three hours in advance of your trip or you will be charged with a late cancellation. While we understand things happen that may make you miss your trip, repeated late cancellations or no-shows may result in a suspension of riding privileges.

If you think you have missed your van or just want to inquire about your trip times, call the Customer Assistance & Cancellation Line at (314) 289-5230 and we will check on your trip for you. The Customer Assistance & Cancellation Line is answered Monday– Friday from 3 AM to 1:30 AM, and on weekends from 4 AM to 1:30 AM.

Call-A-Ride ADA Eligibility

You must be registered and have a Call-A-Ride ADA Eligibility ID Card to qualify for ADA services and fares.  For more information on Call-A-Ride ADA service registration, please call 314-982-1510 (TDD 314-982-1509)