Customer Support
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Reach Customer Support

By Phone

Main Switchboard

A Switchboard operator will transfer your call to the appropriate department within Metro.

Phone lines are open Monday through Friday from 8am to 5pm.

Missouri Phone: 314-982-1400

Transit Information Phone Lines

Transit Information representatives can help you plan your route including schedule times, transfers, and walking directions.

Phone lines are open Monday through Friday from 7:30am to 4:30pm

 

 

 

 

 

Missouri Phone: 314-231-2345

Illinois Phone: 618-271-2345
Missouri TTY: 314-982-1555
Illinois TTY: 618-875-1200

 

 

 

 

 

 

Customer Service Phone Lines

A Customer Service expert investigates all service matters and will take suggestions or feedback about Metro service.

Phone lines are open from Monday-Friday 7:30am to 4:30pm

Missouri Phone: 314-982-1406

Illinois Phone: 618-271-7879
Missouri TTY: 314-982-1555
Illinois TTY: 618-875-1200

 

Report Suspicious Packages on MetroBus or MetroLink at:

Missouri Phone: 314-289-6873

By Mail and In-person

 

 

 

 

 

Metro

Attn: Customer Service
707 North First Street
St. Louis, MO 63102


By Email

Please select from the appropriate department below.

Please fill out the form below to route your message to the appropriate department.

(*) denotes a required field.
Concerning*                     
Note:
If you are writing us about a specific incident involving service, any detailed information you can provide will be helpful in investigating all service-related matters. For example, a MetroBus or MetroLink vehicle number or "run number" (from the front window), employee name or ID number etc. are all helpful details. A precise time, date, and location is also helpful.

Thank you in advance for contacting us. All feedback is appreciated.