ADA Compliance Review
Metro Transit engaged a nationally recognized ADA consultant, ADA Guru, to conduct an in-depth analysis of our policies and procedures for all transit modes. This comprehensive review of Metro Call‑A‑Ride, MetroBus, and MetroLink Services and included a thorough review of documents, staff interviews, disability community feedback, and onboard service observations. Information gleaned from these methods was synthesized by ADA Guru into a report organized by relevant disability law and further compartmentalized by mode.
At the April 11th Community Open House, ADA Guru presented a summary of the ADA Compliance Review. The recording and materials from this presentation are available below.
Since receiving the consultant’s final report, Metro Transit has been actively implementing the recommended improvements across all transit modes, focusing on improving Call‑A‑Ride service and operation, and enhancing usability and access on our fixed-route system to decrease demand for ADA Paratransit.
We greatly value the input and guidance received during these last few months. The insights from the ADA Guru Report, the ADA Community, and Community Open House events in April and May have been instrumental in shaping our approach to creating a more inclusive transit system. We are confident that the steps we are taking will lead to significant improvements, and we look forward to your continued support and collaboration.
The full report, synopsis, and cover letter are available for download.
Metro Transit is committed to improving accessibility across the Metro Transit system and enhancing the customer experience. Over the last several months, we have taken several steps to make improvements – please check the updates section below to see the progress.
Communication and engagement with our customers are critical toward the success of these goals. Your feedback and comments are an important resource that helps advance improvement efforts and ensures they are effective.
Past Events
Community Connect
Community Connect is where the heart of public transit meets the voice of the community. Interact directly with Metro Transit teams, hear about the latest updates, and influence the decisions that shape your daily commute. Together, we’ll explore the latest news, upcoming changes, and strategies for a sustainable, efficient, and user-focused transit system.
ADA Community Open Houses
These events, both in-person and virtual, gave members of the community the opportunity to hear from Metro Transit leadership and team members, get more information on transit services and programs, and share comments and feedback.
![Call‑A‑Ride operator helps rider to board a Call‑A‑Ride van. The doors are open and the ramp is lowered.](https://www.metrostlouis.org/wp-content/uploads/2024/03/ride-on-video-helping-customer-board-call-a-ride-van-1024x683.jpg)
Accessibility Advisory Committee
The St. Louis Metro Transit Accessibility Advisory Committee consists of transit users with disabilities who meet several times a year to serve as a conduit for communication between customers who are part of the disability community and various departments at Metro. We are working to make this group more formal, more visible, and more representative of the entire disability community in our region.
Meetings are held virtually through Zoom. If you are interested in participating or learning more about this opportunity, please visit MetroStLouis.org/ADAcommittee or contact Amy Parker, ADA Coordinator, at 314-982-1525 or [email protected].
Accessibility Updates
Metro Transit is taking a holistic approach to ensuring accessibility on the transit system. This includes expanding ADA paratransit capabilities and enhancing MetroBus and MetroLink features to serve the disability community more effectively. Updates include: