Metro Transit is here to serve you
Thank you for riding Metro Transit. We’re not only here for you, we’re here because of you, and we want our Customer Care to be worthy of our world-class transit system.
To help you get the information you need, we’ve compiled all the various contact information for Customer Care right here in one location for quick reference. Feel free to call the departments listed below, or fill out the form at the right which will direct your request to the correct department.
And thank you again for riding Metro. We’ll get you there.
Transit Information
Transit Information experts can help you plan your journey on Metro and provide information on schedule times, transfers and walking directions. They are available by phone, text or webchat Monday through Friday, 7 a.m. to 6 p.m.
Next arrival times are available 24/7 - select option 1 and enter your stop ID.
Download Transit app and plan your trip from your mobile device.
Next arrival times are available 24/7 - select option 1 and enter your stop ID.
Download Transit app and plan your trip from your mobile device.
Customer Service
Our Customer Service analysts will investigate any service matters or concerns you may have, and will record your comments or feedback about Metro service. Customer Service is available Monday through Friday, 7 a.m. to 6 p.m.
Ride On Card Assistance
The Ride On! Crew is available 7 a.m. to 7 p.m. on weekdays, and 9 a.m. to 5 p.m. on weekends. You can also visit MetroStLouis.org/CardHelp at any time to submit an issue you are experiencing with your Ride On card, and a Metro representative will contact you to provide assistance.
Main Switchboard
314-982-1400 (PHONE)
A Switchboard operator will transfer your call to the correct department within Metro. Phone lines are open Monday through Friday, 8 a.m. to 5 p.m.
Metro Public Safety Department
Call or text with safety concerns or to report a suspicious package. Available 24/7.
Lost & Found
Please contact Metro Customer Service for assistance with any lost items and we will do our best to help reunite you with your belongings.
Customer Commendations
Customer service is a core value for Metro Transit. If you have a great experience because of a Metro team member, we want to hear about it! Fill out our Customer Commendation Form.
Hearing Impaired
Relay Missouri: 711
If you are hearing impaired, please call Relay Missouri at 711.
MetroStore
Note: The MetroStore has closed. Please contact Transit Information for assistance.