News

Metro Call-A-Ride Service Area to Change on April 10

[ST. LOUIS, MO/Feb. 28, 2023]  On Monday, April 10, 2023, Metro Call‑A‑Ride will change its service area map to improve overall paratransit service for customers while continuing to follow federal guidelines. This change will help reduce trips denials, reduce phone reservation wait times, improve customer service and create a more reliable and convenient transit experience.

Metro Call‑A‑Ride’s service area is defined as areas that are 3/4 of a mile around an existing MetroBus route or MetroLink service, and Metro Call‑A‑Ride service is only available when the bus route or train is in service. Trips that are currently eligible for Metro Call‑A‑Ride service will no longer be eligible after April 10 if the start or end point of the trip is outside of the new service area boundaries, or outside of time of MetroBus or MetroLink service.

A map of Metro Call‑A‑Ride’s new service area, along with other information and an online public comment form, can be found on the Metro website at metrostlouis.org/CARChanges. Customers can also check the eligibility of their trips by calling 314.982.1505 to speak with a Metro Call‑A‑Ride representative.

Customers can learn more about the upcoming change at a public meeting on Tuesday, March 7. The meeting will start with a presentation, followed by an opportunity to ask questions or leave feedback, and receive individual trip planning assistance.

Metro Call‑A‑Ride Service Change Public Meeting
Tuesday, March 7 | 6:30 p.m. – 8 p.m.
UMSL Millennium Student Center, Century Room B
Located near the UMSL North MetroLink Station

An ASL interpreter will present at the public meeting. To request a language interpreter or an accommodation to participate in the meeting, please contact ADA Coordinator Amy Parker at 314.982.1525 at least 48 hours prior to the meeting.