NextStop Blog

At Metro Transit, we work every day to provide safe, accessible, and reliable transportation for everyone in the St. Louis region. A core part of our commitment is to continually enhance services like Metro Call‑A‑Ride while keeping you, our valued customers and advocates, in the loop regarding progress and updates across the transit system.

Here’s what’s new and exciting in Metro Transit this month.

Metro Call‑A‑Ride Enhancements

Delivering More Trips, Reducing Denials

We’ve made some really big strides with our Metro Call‑A‑Ride service. In November, we delivered 32,773 trips—that’s up from 23,530 trips in November 2023. ADA capacity denials dropped from 6,824 in November 2023 to only one in November! Real, measurable progress is all about serving our customers better.

Introducing Spare Technology

Our modern scheduling and dispatching software, Spare, is set to transform the Call‑A‑Ride experience. Some customers recently got a sneak peek at these new tools. They will include a mobile app for real-time trip tracking, reviewing scheduled rides, and even booking trips in the future. Currently, three Call‑A‑Ride vans are testing Spare alongside our existing system. Look out for the “Getting You There with Spare” decal on these vans. A full launch is planned for early next year—so stay tuned.

Engaging with Our Community

Transit Accessibility Advisory Committee (TAAC)

Our newly established Transit Accessibility Advisory Committee held its first meeting on November 7. This dynamic, diverse group is dedicated to helping us improve accessibility for all riders. The next meeting is scheduled for Friday, January 17, 2025, at 1 p.m. You can learn more or get involved here or by emailing us at STLMetroTAAC@MetroStLouis.org.

Join Us at Community Connect

Your voices do matter. Attend our next quarterly Community Connect events in February to interact directly with our team, share feedback, and stay informed about upcoming changes and projects. Find out more about Community Connect here.

Stay Connected to Better Transit

We’re committed to keeping the lines of communication open.

• Have a question or concern? Email (CustomerService@MetroStLouis.org), call (314.982.1406), or text us (314.207.9786).
• Want to stay updated? Subscribe to our news emails by contacting ADACoordinator@MetroStLouis.org.
• Learn more about Metro Call‑A‑Ride and more on our website.

At Metro Transit, we are constantly striving to improve accessibility, enhance our services, and deliver the best possible experience for our customers. Thank you for your continued trust and support as we make progress together.