Which phones and operating systems are supported?
Both Apple and Android operating systems are supported.
Will fare inspection personnel need to handle my mobile phone?
No, fare inspectors are instructed not to touch a customer’s mobile phone. A fare inspector may request you activate the QR-code on your ticket, tap on the small square QR-code icon at the bottom right-hand corner of your active ticket. To dismiss the QR-code, tap again at the bottom right-hand corner of your active ticket. The QR-code embedded within the ticket is used by fare inspectors to verify valid transit fare.
What if my device battery dies?
You are responsible for showing proof of payment. Only a visible, active ticket will be considered a valid form of fare payment.
What should I do if I get a new phone or if I lost my phone?
When you sign into your new app, you will be taken to the Tickets tab. If you have tickets that are retrievable, you will see the “Retrieve My Tickets” option.
What if I lost my mobile phone, or I purchased the wrong ticket? Can I get a refund?
Contact Customer Service at 314-626-9024 for assistance with any of these issues.
What if the app is unresponsive?
Try logging out of the app and logging back in, and then try powering your phone off and then back on. Make sure you have the latest version of the app downloaded from the app store.
How do I setup my account?
There are three ways to create an account:
- After you first launch the app, you’ll see a prompt to create an account.
- When you make a purchase you will be prompted to create an account.
- Under the account tab, select “Create Account”.
Will I have to create an account to purchase a group ticket?
Yes, you need to download the RideOn! Mobile app and then create an account to make a purchase.
What is the difference between creating an account and signing in?
“Create an account” if you don’t have one or want to create a new one. “Sign in” if you want to use an existing account. You will need an account to purchase a ticket.
How do I reset my password?
Click on the Account tab and select Security Settings, then select Change Password and enter your new information.
Do I have to use my real name when I create my account?
Yes, use your real name and email address. This will allow customer support to locate your account should any issues arise.
I did not receive a confirmation email when I purchased tickets. Did my order go through?
Check your junk/spam email folder, the confirmation email may have ended up there. You should be able to see your purchase under the tickets tab in the RideOn! Mobile app under the purchase history section.
Can I use the same phone/phone number for multiple user accounts?
No, the mobile number linked to your account is a unique identifier, and can only be used with one account.
How do I change the name or address associated with my account?
Go to the Account tab, and select personal info. Here you can update your name, email, and phone number.
Do I need a credit card to purchase tickets?
To purchase tickets using the Metro Mobile app, you will need a valid credit card or you can pay using your PayPal, Apple Pay or Google Pay account.
How do I add a debit/credit card to my account?
Go to the Account tab, select payment info, select add Debit/Credit card and enter your card information, additionally a card can be added during a purchase.
Can I store more than one card?
Yes. You can add another card while making a purchase or through the Account tab. Your account can store up to 4 payment methods.
Where is my personal information and credit card information stored?
All personal and credit card information are stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server hosted by PayPal.
How quickly is the payment processed?
Once the payment is authorized, the purchase is processed immediately.
What if my credit/debit card declines?
First, confirm you have the correct debit/credit card details registered, such as billing address and security code on the back. If these are correct and the card still declines, you will need to contact your bank for assistance.
Can multiple fares be purchased at one time?
Yes, you can purchase tickets for multiple trips in one transaction.
Does the app allow you to split the cost of the ticket with another person or account?
No, splitting costs within the app is not available.
Can I buy tickets for a group of riders?
Yes. After you have selected the fares for your group, tap the ticket you want to use and then increase the quantity to the number of riders in your group. Then select “Use Tickets.”
I missed my ride. Can I get a refund for my purchase?
Metro Transit does not issue refunds for unused tickets or passes. Contact Customer Service at 314-626-9024 or CustomerService@MetroStLouis.org for more information.